Returns & Exchanges
At Natalie Rolt, we want you to be completely satisfied with your purchase, which is why we offer returns for store credit on all full-priced items within 14 days of delivery. Please ensure all garments are returned in their original condition, unworn and with all designer tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return for store credit.
Prepare Your Package
Securely pack your items in their original packaging, ensuring the garment is folded neatly to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable postal service to send your return back to our Australian studio.
Receive Store Credit
Once our quality control team inspects and approves your return, a digital gift card will be emailed to you for the full purchase amount.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing